FAQ

For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

Frequently Asked Questions

Can I request an appointment on your website or should I call?
We are constantly answering phones and online form submissions during our business hours, so feel free to use whichever method you prefer. You can reach us at 904-269-6558 or on our Contact page.

Do I need to arrive early for my first appointment?
We recommend that you arrive at least 30 minutes early for your first appointment to ensure that all of your insurance and paperwork is taken care of.

What do I need to bring to my first appointment?
Your driver’s license, insurance card, primary doctors phone number, and a list of medications.

How long will my first appointment take?
A New Patient Exam usually lasts about 90 minutes.

What should I expect to happen at my first appointment?
You can a comprehensive exam, oral cancer screening, intra oral photos, full mouth x-rays, and most of the time a cleaning. If you have gum disease we may have to schedule a longer appointment on another day to adequately clean your teeth.

Is your office accessible to patients with disabilities?
Of course! Please let us know if there is absolutely anything that we can do to make your appointment as stress-free as possible.

Do you take my insurance?
Please contact us so we can discuss the many insurances that we accept and the different financing options.

Do you accept Medicaid/Medicare, etc.?
No. We recommend you contact the office that handles your dental benefits for a up to date list of providers.

Do you treat children?
Our doctors are very experienced with children’s dentistry and work hard to make them feel comfortable during their visits.

When should I take my child to the dentist for their first check-up?
The first checkup should happen no later than the child’s first birthday, but preferably when their first tooth comes in.

How often should I take my child in for a checkup?
Every child’s oral health situation will be different, so you should ask your pediatric dentist personally, but the average is one visit every six months.

Are my child’s primary teeth important?
Children’s primary teeth have many important roles. Aside from helping with self-confidence and smiles, the “baby teeth” are placeholders for the adult teeth, so losing them too early may cause crooked or misplaced adult teeth in the future. It’s extremely important to protect your children’s baby teeth and teach them proper oral hygiene from an early age.

Is it bad if my child grinds their teeth at night?
Grinding teeth at night, also called bruxism, can cause harm to the teeth enamel and possibly even cause chipped teeth and jaw problems. If you notice your child grinding their teeth or complaining about an achy mouth in the morning, contact your pediatric dentist to discuss the options for treatment, such as a nighttime mouthpiece.

Is it bad if my child sucks their thumb?
While thumb sucking and pacifier use are normal in children, it may have negative oral consequences. Aggressive or excessive thumb sucking may cause misalignment of baby teeth, which could potentially affect permanent teeth in the future.

How do I prevent cavities?
To avoid cavities, brush your teeth after every meal or at least two times per day with a fluoride toothpaste, floss at least once per day, and avoid sugary foods or drinks that may speed up the tooth decay process.

I have no insurance and bad credit. Do I have any options?
We would love to discuss the many different credit and financing options available. Please contact us so that we can find a solution.

What toothpaste should I use?
Brush with a fluoride toothpaste at least twice per day to help fight cavities.

How often should I floss?
Once per day, usually right before bed.

Are electric toothbrushes better than manual brushes?
Yes. One of our hygienists likes to compare the electric tooth brushes to cell phones. Flip phones are out dated technology and so is manual brushing. Let the electric toothbrush do the work for you. Your teeth & gums will love you!

How often should I come in for a checkup?
We recommend that our patients come in at least every six months for a checkup and professional cleaning.

I have a chipped/fractured tooth. What should I do?
If you have a chipped or fractured tooth, you need to visit your dentist as soon as possible to prevent any further damage or injury. We’ll be able to assess your personal situation and provide you with the next steps.

I’m interested in changing the shape of my teeth. What options are available?
There are many ways to enhance your smile. Orthodontics will improve your alignment and correct your bite. If Invisalign or traditional bands and brackets aren’t for you, we can discuss composite bonding or porcelain crowns and veneers.

What are my options for whitening my teeth?
In our office we have a program called Bleach 4 Life. Every 6 months at your cleaning visit we will give you a free refill of bleach & will replace your bleaching trays if lose your trays or if your dog eats them as long as you have the models.